Support
Support
The TLOS Support and Documentation group provides end-user support, training, quality assurance, and documentation for Virginia Tech’s digital learning ecosystem.
Find Answers to Your Questions
TLOS directly supports and provides information on a variety of technologies and software services at Virginia Tech. We also maintain self-help articles in the 4Help Knowledge Base.
Tool Finder
Explore the tools available in Virginia Tech’s digital learning ecosystem to discover ways to include them in courses including helpful videos and links to documentation. This tool is in Phase 1 testing and does not represent all the tools available in Virginia Tech's digital learning ecosystem.
Canvas
You can get assistance directly from inside of Canvas. Just look for the Canvas Support and Help Docs icons on the left menu bar.
Canvas Support and Help Docs Icons
The support and help docs icons take you to a list of resources that will give you options of searching Canvas guides, report problems, ask the community, submit a feature request, speak with a canvas support staff live, and browse Virginia Tech support resources.
Faculty Getting Started Guide
This guide contains information about how to get started with Canvas as well as where to find additional help and resources in the 4Help Knowledge Base.
Online Consultations
Have an idea for your Canvas course but not sure how to get started?
Schedule an online appointment with a TLOS consultant.
TLOS Workshops
Enroll in workshops offered by the Professional Development Network (PDN) to learn more about our digital learning ecosystem tools and features.
LinkedIn Learning
Provided by TLOS to Virginia Tech students and employees, LinkedIn Learning features unlimited access to 17,000+ video tutorials covering a broad range of topics, including: Technology, Programming, Multimedia, Business, Communication, and Software. You can log into LinkedIn Learning for free using your Virginia Tech username and passphrase.
Looking for something else?
We are happy to answer questions regarding our services, learning communities, and partnership opportunities. Please contact us to share your feedback, request additional information, or start a conversation about something you don’t see covered here.
Contact for technical assistance with all TLOS systems:
- Submit a 4Help incident
- Call 4Help: 540-231-4357
Contact for non-technical issues:
- Call 540-231-2378 (8 a.m. to 5 p.m. M-F)
- Email tlos@vt.edu