Support

FIND ANSWERS TO YOUR QUESTIONS

TLOS directly supports and provides information on a variety of technologies and software services at Virginia Tech. We also maintain self-help articles in the 4Help Knowledge Base. Scroll down to see where you can get assistance with our supported technologies.

CANVAS

You can get assistance directly from inside of Canvas. Just look for the help icon on the left menu bar.

This help icon will bring up a menu that will give you option of searching canvas guides, report problems, ask the community, submit a feature request, speak with a canvas support staff live, and browse Virginia Tech support resources.

Course Redesign Consultations

TLOS offers a series of workshops on course redesign with Canvas through the Professional Development Network (PDN).

PDN CANVAS COURSES

Faculty Getting Started Guide

This guide contains information about how to get started with Canvas as well as where to find additional help and resources in the 4Help Knowledge Base. Click here to view the guide.

VIEW THE CANVAS GUIDE

LINKEDIN LEARNING

Provided by TLOS to Virginia Tech students and employees, LinkedIn Learning features unlimited access to 13,000+ video tutorials covering a broad range of topics, including: Technology, Programming, Multimedia, Business, Communication, and Software. You can log into LinkedIn Learning for free using your Virginia Tech username and passphrase.

GO TO LINKEDIN LEARNING

4HELP KNOWLEDGE BASE

TLOS offers support for various technologies and applications through the use of 4Help and its knowledge base. See below for a list of service applications we can help you with:

Zoom – The new Virginia Tech cloud-based tool for interactive video meetings and webinars.

ZOOM GUIDE

Get help with setting up and utilizing iClickers in your classroom.

ICLICKER GUIDE

LOOKING FOR HELP WITH SOMETHING ELSE?

If you couldn’t find what you were looking for, or have any other questions at all, please feel free to contact us.