About
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We Are TLOS
Technology-enhanced Learning and Online Strategies, a unit within Virginia Tech’s Division of Information Technology, is dedicated to the advancement of teaching and learning through the thoughtful application of technology to the teaching process and learning environments.

Our Mission
Technology-enhanced Learning and Online Strategies improves student learning by fostering faculty digital fluency, partnering with faculty to design and develop successful digital learning experiences, and creating technology-enhanced learning environments for traditional, distance, and hybrid courses. In each of these endeavors, TLOS provides essential support, strives for inclusivity, and actively pursues opportunities for innovation.

Our Guiding Principles
- Everything we do is designed to improve student learning.
- We seek to understand and balance faculty needs, institutional priorities, and emerging approaches in the field of learning technologies.
- We believe that all faculty have the potential to thrive in technology-rich environments. We inspire faculty to reach that potential by connecting them with the tools, services, and collaborators that will help them succeed.
- We work to make our programs and services as flexible and individualized as possible.
- In the spirit of Ut Prosim, we support activities and events that advance the mission of the university.
- We value and apply Virginia Tech’s “Principles of Community” in all we do.
- We measure our work and hold ourselves accountable.

How We Help
We approach our mission primarily in three ways:
Faculty
Digital Fluency
It is important that all faculty have the confidence and knowledge to thrive in technology-rich environments. We help faculty by providing training, workshops, and other learning opportunities to increase their level of technical expertise.
Learning
Experience Design
We have resources that are dedicated to designing effective course curriculums that take advantage of the latest advancements in technology-enhanced pedagogies. Our teams work with faculty to help augment and redesign courses to fit this paradigm.
Technology-Enhanced Learning Environments
We support and prototype the integration of technology into the classroom. We also partner with faculty and staff to look at ways the university can innovate the design of classrooms and the technological capabilities of those learning spaces.

Our Organization
Executive Leadership
Our Executive Leadership team directs the activities and initiatives of all groups within TLOS.
Dale D. Pike
Executive Director and Associate Provost
dalepike@vt.edu
540-231-7108
Ken McCrery
Deputy Executive Director
kmccrery@vt.edu
540-231-7096

Administrative Team
Our administrative team makes TLOS tick.
Judy Alford
Business Manager
judy.alford@vt.edu
540-231-2309
3210B Torgersen Hall
Tim Chittenden
IT Project Manager
timchitt@vt.edu
540-231-6499
1220B Torgersen Hall
Deborah Derden
Coordinator of Program Evaluation
debord1@vt.edu
540-231-1165
2220B Torgersen Hall
Kim Ervine
Fiscal Technician
kervine@vt.edu
540-231-0309
3210A Torgersen Hall
Cindy Kelley
Director of Finance and Administration
kelleycw@vt.edu
540-231-4091
3210C Torgersen Hall
Matthew Louvet
Coordinator of Online Services, Projects and Data Management
mattl06@vt.edu
540-231-4772
3060 Torgersen Hall

Departmental Groups
TLOS includes six teams, each led by a senior director.
Networked Learning Initiatives
It is important that all faculty have the confidence and knowledge to thrive in technology-rich environments. We help faculty by providing training, workshops, and other learning opportunities to increase their level of technical expertise.
Aaron Bond
Senior Director, NLI and Faculty Digital Fluency
mabond@vt.edu
540-231-1832
Learning Experience Design
We have resources that are dedicated to designing effective course curriculums that take advantage of the latest advancements in technology-enhanced pedagogies. Our teams work with faculty to help augment and redesign courses to fit this paradigm.
Lujean Baab
Senior Director, Learning Experience Design
lbaab@vt.edu
540-231-5004
Innovation and Outreach
We support and prototype the integration of technology into the classroom. We also partner with faculty and staff to look at ways the university can innovate the design of classrooms and the technological capabilities of those learning spaces.
Quinn Warnick
Senior Director of Innovation and Outreach
qwarnick@vt.edu
540-231-8321
Accessible
Technologies
We provide technology, resources, training and expertise across the Virginia Tech community to build a culture of proactive digital accessibility.
Mark Nichols
Senior Director of Universal Design and Accessible Technologies
mnichol1@vt.edu
540-231-3272
Support
and Documentation
We provide end-user support, training, quality assurance, and documentation for several Virginia Tech enterprise systems and services which are focused on teaching and learning.
Gary Burns
Senior Director of Support Services
gburns1@vt.edu
540-231-2339
Learning
Systems Administration
LSA provides software development, application and systems administration, end-user support, training, quality assurance, and documentation for several Virginia Tech enterprise systems and services which are focused on teaching and learning.
Brian Broniak
Senior Director, Learning Systems Administration
bbroniak@vt.edu
540-231-4908

Personnel Directory
For a list of all TLOS employees, please view the full directory:

Our History
Technology-enhanced Learning and Online Strategies, a unit within the Division of Information Technology, was created in 2013 as a result of the redesign and restructuring of Virginia Tech’s award-winning entities previously known as Learning Technologies and the Institute for Distance and Distributed Learning. Dale D. Pike assumed leadership of TLOS as its first executive director in 2014.
TLOS serves the Virginia Tech community by working with faculty to design effective learning experiences, providing training to enhance digital fluency, and fostering innovative learning environments in traditional, distance, and hybrid courses. In each of these areas, TLOS furnishes support and documentation for foundational technologies, while also offering innovation “sandboxes” for faculty and students experimenting with cutting-edge learning tools. TLOS works in close partnership with the Provost’s Office, colleges, and departments to advance all aspects of technology-enhanced learning.

Want to talk?
Contact us now to discuss how we can better serve your instructional technology needs or to discuss how our partnership opportunities may fit well with your innovative ideas.