Main content for "Support"

Find AnswersTo Your Questions

TLOS directly supports and provides information on a variety of technologies and software services at Virginia Tech. We also maintain self-help articles in the 4Help Knowledge Base. Scroll down to see where you can get assistance with our supported technologies.

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Canvas

You can get assistance directly from inside of Canvas. Just look for the help icon on the left menu bar.

This help icon will bring up a menu that will give you option of searching canvas guides, report problems, ask the community, submit a feature request, speak with a canvas support staff live, and browse Virginia Tech support resources.

Course Redesign Consultations

TLOS offers consultations on course redesign with Canvas through the Networked Learning Initiatives (NLI) website. Click here to sign up via NLI to meet with an instructional designer who can help you design your Canvas courses.

NLI Canvas Courses

Faculty Getting Started Guide

This guide contains information about how to get started with Canvas as well as where to find additional help and resources in the 4Help Knowledge Base. Click here to view the guide.

View the Canvas Guide

Lynda.com

Lynda is a great resources that is provided by TLOS to Virginia Tech that features a large library of video tutorials on a broad range of topics, including, but not limited to: Technology, Programming, Multimedia, Business, and Software. You can log into Lynda for free by visiting http://lynda.vt.edu and then signing in with your Virginia Tech PID.

Go to Lynda

4Help Knowledge Base

TLOS offers support for various technologies and applications through the use of 4Help and its knowledge base. See below for a list of service applications we can help you with:

WebEx – Software geared towards hosting and attending virtual classrooms and conferences.

WebEx Guide

Echo360 – The official classroom capture product used at Virginia Tech.

Echo360 Guide

Get help with setting up and utilizing iClickers in your classroom.

iClicker Guide

Looking for Help with Something Else?

If you couldn’t find what you were looking for, or have any other questions at all, please feel free to contact us.

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